Return Policy for Novasa Luxury Watches

Effective Date: December 12, 2024

At Novasa, we strive to provide exceptional quality and service, but we understand that sometimes returns are necessary. This Return Policy outlines the process for returning or exchanging your purchase from Novasa.

Eligibility for Returns

You may return your Novasa luxury watch within 30 days of purchase for a full refund or exchange, provided that the item is in its original condition, unworn, and with all original packaging. Please ensure that you have the original receipt or proof of purchase.

How to Return an Item

To initiate a return, please contact us via email at info@novasa.site with your order number and reason for the return. Our customer service team will provide you with a return authorization and instructions on how to send the item back.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item was damaged during shipping or received in error. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure your return reaches us safely.

For more information on our return process, please visit our Return Policy page on the website.